Frequently Asked Questions
I’M REALLY NOT TECH SAVVY. CAN I STILL USE YOUR SITE/SERVICES?
Of course! There is nothing complicated about this process. We use very user-friendly applications that we can walk you through if need be! Video conferencing is my way of making the process more personal so you can meet me face-to-face and is of course optional. If there is ever any issues I am here to answer any questions you may have! You will have my direct number and email and can reach out at any time!
HOW LONG DOES A DESIGN PROJECT TAKE?
The depth of the project determines this. It can take a few days, a week, or maybe a few weeks depending on the project I am working on with you. Usually, standard projects are completed in 2-3 weeks. Remember that YOU are a huge part of this process. Making yourself available for questions that arise as I put your room together will help expedite your final product! I am not a retail store shopping its inventory for you. I am a custom designer and the uniqueness of your design takes a bit of time! If you are looking for simple spruce up suggestions -- you can expect to have your design package in a matter of days. If we are working on remodeling your fireplace, for example, this could take a bit longer. There is no job too big or too small!
HOW WILL THE DESIGNERS KNOW WHAT I LIKE?
Getting to know you and your space is by far the most important part of this process for me! Your home is your personal space and I pride myself on taking the extra time to learn even the smallest of details. We collaborate and nail down exactly what you love and just as importantly, what you don’t love! In the event that there is something you don’t love about your design package we will work with you to replace it! I pride myself on satisfied customers, every design, every time. Please take the time to check out my client reviews! They speak for themselves!
WHAT DOES IT COST?
Each job is completely custom, so prices vary project to project. Once we discuss your needs and establish an understanding of your vision, I will send you a custom quote for your specific project. Typically, online design packages end up being 1/3 of the price of my traditional design services and range between $400-$1,400. The end design is the same as if I turn-keyed the project for you. However, the process is a bit different. It involves you shopping and installing and therefore cuts out hours of my time you would pay me if we approached things traditionally.
IF A PRODUCT BECOMES UNAVAILABLE BEFORE I PURCHASE IT, WHAT DO I DO?
This is something that can come to happen occasionally. I typically source all of the items included in your design package online. If an item becomes unavailable after you receive your design instructions, let me know and I will help you find something comparable to replace it with! I suggest buying the items in your package as soon as you can to avoid stock issues!
HOW CAN I REACH MY DESIGNER?
Throughout the entire design process, you and I will be in close contact via email, calls, and texts.I want to make sure that when you need me, I am there, so you will have my direct number and email for your convenience!
WHEN AND HOW DO I PAY FOR MY ORDER?
Design Package fees are due upfront to begin the design process and secure your spot in my project line up. Payments for design services may be made via bank transfer, with all major credit cards, and Venmo.
WHAT IS YOUR REFUND POLICY?
My design fee is non-refundable. However, I ensure that each client is happy with the design package I send to them. If there is ever something that a client does not love, I replace it with something they will!
Something else? Let me know! Call me or email me at firstname.lastname@example.org