Frequently Asked Questions
WHO WILL BE MY DESIGNER?
Me. Chelsea Mulroy, the lead designer, takes on most of the projects. There are rare times when I’m not available, but rest assured I will always be involved in your design process. No matter what, it will always be approved by me before it is handed over to you.
I’M REALLY NOT TECH SAVVY. CAN I STILL USE YOUR SITE/SERVICES?
Of course! There is nothing complicated about this process. We use Skype or FaceTime to meet one another as well as other very user-friendly applications that we can walk you through if need be! Our video conferencing is my way of making the process more personal so you can meet me face-to-face and is of course optional. If there is ever any issues I am here to answer any questions you may have! You will have my direct number and email and can reach out at any time!
HOW LONG DOES A DESIGN PROJECT TAKE?
Well it depends. The depth of the project determines this. It can take a few days, a week, or maybe a few weeks depending on the project I am working on with you. Usually, standard projects are completed in 2-3 weeks. Remember that YOU are a huge part of this process. Making yourself available for questions that arise as I put your room together will help expedite your final product! I am not a retail store shopping its inventory for you. I am a custom designer and the uniqueness of your design takes a bit of time! If you are looking for simple spruce up suggestions -- you can expect to have your design package in a matter of days. If we are working on remodeling your fireplace, for example, this could take a bit longer. There is no job too big or too small!
HOW WILL THE DESIGNERS KNOW WHAT I LIKE?
Getting to know you and your space is by far the most important part of this process for me! Your home is your personal space and I pride myself on taking the extra time to learn even the smallest of details. We collaborate and nail down exactly what you love and even more importantly, what you don’t love! Large furniture purchases are usually approved by the client before they are placed into the design package. Furthermore, in the event that there is something you don’t love about your design package we will work with you to replace it! I pride myself on satisfied customers, every design, every time. Please take the time to check out my client reviews! They speak for themselves!
WHAT DOES IT COST?
Each job is completely custom, so prices vary project to project. Once we discuss your needs and establish an understanding of your vision, I will send you a custom quote for your specific project. Typically, online design packages end up being 1/3 of the price of my traditional design services and range between $400-$1,400. The end design is the same as if I turn-keyed the project for you. However, the process is a bit different. It involves you shopping and installing and therefore cuts out hours of my time you would pay me if we approached things traditionally.
IF A PRODUCT BECOMES UNAVAILABLE BEFORE I PURCHASE IT, WHAT DO I DO?
This is something that can come to happen occasionally. I typically source all of the items included in your design package online. If an item becomes unavailable after you receive your design instructions, let me know and I will help you find something comparable to replace it with! Because I cannot guarantee the stock status of the items within your Design Package, I suggest you buy the items in your package as soon as you can!
HOW CAN I REACH MY DESIGNER?
Throughout the entire design process, you and I will be in close contact via email, calls, and texts.I want to make sure that when you need me, I am there, so you will have my direct number and email for your convenience!
WHEN AND HOW DO I PAY FOR MY ORDER?
Design Package fees are due upfront to begin the design process and secure your spot in my project line up. Payments may be made will all major credit cards, PayPal and Venmo.
HOW IS PRICING DETERMINED FOR EACH ITEM?
Everything on your shopping list is sold through individual retailers, not me. Therefore, you are paying the retailers price. That being said, opening up our shopping to online retailers allows me to search for the best-priced items to send to you. Be sure to always take advantage of coupons and discounts sites may offer! Signing up for newsletters and checking out retailmenot.com are two great ways of getting more discounts!
WHAT IS YOUR REFUND POLICY?
My design fee is non-refundable. However, I ensure that each client is happy with the design package I send to them. If there is ever something that a client does not love, I replace it with something they will!
All items in your Design Package are subject to each retailer's individual return policies. Kept is not affiliated with any of the retailers in your package.
Something else? Let me know! Call me or email me at firstname.lastname@example.org